I just wanted to let you know what a great guy you all have on your staff at Rusty Wallis Volkswagen... I went online to inquire about a Beetle not really knowing exactly what I wanted. Scott answered right away and I believe followed with a phone call. We talked and just with him inquiring he knew what exactly would fit what I was describing to him. He assured us he could fulfill my request. He kept us informed of the progress of locating a car and put me with Brian the financial consultant. Scott went back and forth between to make sure my life long dream of owning a Beetle was fulfilled. I wasn't to pick it up until Sat but, after several phone conversations Thursday Valentines Day he met my ride and I half way so I could have the car on that special day! WHAT A Guy! I never drove the car before signing the papers which went very smooth. The caring this gentleman showed me was great. When the paper work was complete he took me to the car and carefully went over every aspect I would need to know about the car right away and her was precise and knew exactly what he was talking about. Working with Scott has been the very best experience I have ever had buying a new car! My time was very valuable I made one visit to Rusty Wallis Volkswagen and drove off in the car I had always dreamed of. Thanks to Scott. I would recommend your dealership to anyone and especially Scott Pittenger! Hats off to this great salesman...he is everyones dream of a A Car Salesman!
I admit when I first started dealing with Texas State Motors to say i was less than pleased didn't even begin to describe it!!! I needed a car and wanted to walk away with it ASAP and for someone feeling like every turn they make they cant catch a break I felt like they weren't trying to help me AT ALL! I finally found a car that I fell in love with on their lot they had a few things to repair before I could actually test drive it so Monday after I got off work!!!! I had to have the windshield wiper motor fixed and the A/C fixed which wasn't major so no big deal!!!! Well last week my car started acting up had my guys at work look at it(i work for a jeep dealership/shop) and they said the engine needed replacing! Took it to Ricci her guys looked at it and sure enough it needed to be replaced!!! Well here I am stressing over how I'm gonna pay for this and still be able to save money to go to school in the Spring!!! I get a call from Ricci saying that Texas State Motors is going to pay for the ENTIRE thing since I have only put 2,500 miles on it!!!! I felt like a HUGE weight had been lifted off my shoulders!!!! I went from NEVER referring anyone to Texas State Motors to telling the WORLD that Texas State Motors is THE PLACE TO BE!!!!! Whether it be your first car or family car they are the people you want to deal with!!!! Thank you so much Ricci for everything you have done!!!!!!
I bought a minivan from the car network saturday, I am 100% satisfied the ONLY reason I need to write a review is because they did something for me that i would NEVER expect a dealer to do. The van was a cash deal, and I passed on the warranty (the owner told me they check the cars for mechanical issues so I decided we did not need it). We took the van home and parked till monday morning - today it wouldnt start, I called the dealer and the Matt (owner) answered. I told him the van would not start and he put me on the phone with his mechanic who diagnosed a dead battery. Ok THEN Matt told me he would take care of the battery and apologized or my inconvenience (they actually sent a company to my house with a battery (A1 battery service btw). The battery guy shows up and .......... I had left my lights on ..... thats why battery was dead. Anyways, wanted to share this experience because they went out of the way to help me AFTER I goofed with the lights. Great place thanks for the help