I went there recently and it was a horrible experience. The lady cursed in front of my family for i dont know what, and when I picked up my dog they added extra charges that they didn't inform me of. What's worse is that the woman up front selected a more expensive package that I did not select and when it came time to pick up my dog and pay she yelled at me, then my mom, when we asked for a breakdown of the price. We didn't know what to do to get this lady to calm down so we just told her it's fine, paid and left. After some calculations (we added in the price for the expensive package that we didn't pick, and also, the extra $10 charge for "holding down" my ten pound chihuahua.(?)) we ended up paying $10 over. We have no idea what those $10 were for. Coming home, we noticed my dog was bleeding a bit from his back. We have no idea where that came from either. We are never going back again.