I was informed that I had an irregular PAP and would have to come back for a biopsy. I discussed insurance options and found out that the procedure wasn't covered. I was emotional and frightened. I told the receptionist that I couldn't afford the biopsy and her response was a quick and rude "I'm sorry" followed by an angry click of the telephone. I was appalled! After a few days, I decided that I couldn't live with the 'what-ifs' and scheduled the appointment. I brought my boyfriend along to help comfort me. The staff did not acknowledge him, not even a hello. The Nurse Practitioner, Jessica Byrd, compromised my relationship by stating information that just the week prior she told me that I did not need to discuss with my boyfriend. I was horrified! Also, the previous week, I mentioned that I did not like having a nurse's assistant in the room. They failed to meet my needs. During the exam, the Doctor told me that I had nothing to worry about and that we didn't even need to take a biopsy. A huge wave of relief fell over me, just to be taken back seconds later when she said that she was going to take a sample anyway. The staff have no sympathy for their patients. They are there to provide a service and that is all. They don't take even the slightest steps at making their patients feel comfortable. I have had enough of this clinic. I wouldn't recommend Gallatin Women's Center to my worst enemy.