Over the past couple of years I have been a frequent customer at Scrubs By Design and have even introduced friends to the store, but after a recent experience I will never shop there again! I purchased a pair of shoes and a special order had to be placed because the store did not have my size. I explained that I needed the shoes quickly and was reassured that the shoes would be there in 7 to 10 business days. 8 days later I went to the store and picked up some other items I ordered at the same time, but no shoes. 21 days after the original order date, the shoes finally arrived but by this time I already purchased another pair (from a different store). My schedule is very busy and although I tried to get back to the store to pick up the shoes, it was a couple of months before I could make the time. When I was finally able to, I realized that I did not need the pair that arrived late and would prefer to get a gift certificate to the store for a friend. Unfortunately, the owner retrieved the shoes from the shelf and explained that she was not willing to give me a gift certificate because her policy is all returns and exchanges must be done within 30 days. I pointed out that the shoes never left her store and that the order arrived late but she would not budge from her unfriendly, bad business policy. When I told her that business reviews spread fast thanks to the internet, she said I was threatening her, lol! It is sad that she feels threatened by her own unfair, terrible business decisions. Response to the owner: Actually, your claim that I was given the option of canceling my order is false. Furthermore, you assert that I CHOSE to leave my items there for 3 months when in fact the shoes took close to an entire month to arrive to your store in spite of the reassurances I was given by your staff that they would be there on time. I WAS NOT asking for you to make an exception because the item in question never even left your store and your store did not uphold its end of the deal by ensuring that the item reached me within the agreed upon timeframe. Any obligation that you feel the customers have to abide by your policies should be null and void when you fail to abide by the promises and policies you make to your customers.