I have been taking my dog to this facility since he was a puppy(for the last 7years). Until 2 yrs ago everything was fine but not sure what happened since. All of a sudden they did not approve my heartworm meds I ordered thru Foster $ Smith. Their excuse was they wanted me to buy from them (of course b/c the price is almost tripple). Now they require a heartworm test even though he been on heartworm since i had him. So are you saying the heartworm meds are really not working or why else do i have to do a test every year? oh yes...cause more money for you. Then I dropped off my dog for teeth cleaning and got a phone call for approval to pull 5 of his teeth. NO...you not pulling any teeth without explanation or showing me what the problem is! Recently I went in for his shots. I waited in the waiting room for 1 1/2hrs. Another half hour in the ice cold exam room. After 2hrs i walked out. Recd a phone call almost immediately if I had left. Yes I left and NO I am not coming back!! First of all you should have told me that there is long waiting period and nobody ever came in those 2hrs to explain why the wait is so long. So I found me another vet which is sad that after 7yrs I have to switch. I did like the weekend hours that were available.