How to Get the Most Out of Auto Repair Shops »
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for…
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
You need a reliable auto repair shop you can count on when it's time to take your car in for care. Get good tips for finding the b…
Some auto repair service shops may target women as uninformed consumers they can overcharge. Find out about common scams and strat…
My search for a new car started several weeks ago. After taking a firsthand look at several crossover vehicles and researching important factors like mileage and safety ratings, my wife and I decided to go with the Mazda CX-5 Touring. The next step was the daunting task of visiting dealerships and negotiating. Just the thought of visiting different dealerships turned us off since a visit to any showroom usually consists of high pressure sales and bait and switch tactics. So we decided to try a different approach and we used an online tool to requests quotes from several local Mazda dealerships. Robert Kesser from Lehman Mazda was the first person to contact me via phone and email. Throughout the process, Rob was by far the most responsive salesperson. He answered all of my questions in a very professional, patient and courteous manner. I never felt any pressure and he never played any games. In an industry full of overly aggressive salesman looking out only for their pockets, Robert's honest approach was absolutely refreshing. He was always more than willing to negotiate in our favor and kept pushing to drop our price. The more I interacted with him, the more I realized that he wasn't just another car salesman. All in all, we worked with about 6 or 7 dealers throughout South Florida and Lehman Mazda kept coming back with very competitive prices. But what really sold us was their top notch customer service. Keep in mind that when you're buying a new car, you're also "buying" into a new partnership. Having said that, we're very happy and incredibly satisfied that we bought from Lehman. I also need to thank Al Silva. In Rob's absence, he stepped in right away to answer all of my questions and address my concerns. Again, no games, no pressure, no confusing salesman speak. Al is a straight-up guy that is out to change the mindset at car dealerships. He's doing an amazing job. Lastly, thanks to Raul Rovira. The dealership was closed for the day and he stayed over one hour later to calmly review some of the features and cool gadgets of our new vehicle. That's the kind of service that made buying at Lehman Mazda the best car purchasing decision we ever made. If you're looking for a Mazda, save yourself the trouble and go straight to Lehman. Ask for Rob Kesser or Al Silva and I promise that you won't be disappointed! We absolutely love our CX5!
Service and product knowledge was really lacking, My car was under original Mercedes Benz basic warranty of 4 years or 50,000 miles, i have a 2008 c350 with 42000 miles. I went to the dealer because the rear right signal light and front light were out, first when i got there i was assisted by Fernando a sales adviser, first thing he told me when he checked the car was &quot; the lights you have are after market and as so are not covered under the warranty&quot; i said these lights come original with the p2 package , they are bi xenon lights so everything should be covered. He insisted saying no, and that he was going to double check with the technician. He told me that it was best to leave and come back the next day, mind that i had to leave work to do this and all this time a full day! to check if i was covered or not, unbelievable!!. He then calls me that same day at night around 7:20pm and tells me &quot; as i previously said , the warranty is not going to cover it, so he sent me an estimate for the repairs of $ 875.00 dollars! I told him Fernando this is ridiculous , you are charging me almost a thousand dollars to change some light bulbs that as a matter of fact should be covered under warranty. Well we went back and forth discussing it, and since he wasn't doing anything to help me, I told him OK never mind i cant pay 875.00 dollars right now for some light bulbs that cost 20 bucks a piece, you guys are ridiculous please let me just get my car and ill get a second opinion somewhere else, and to my biggest surprise when i went the next day to get the car, they charged me a &quot; cover fee &quot; of 117.00 dollars just for pretty much telling me the estimate, since no work at all was done to the car. and which by the way he never mentioned a word about cover charges or estimate charges. This is the second Mercedes I've owned , and i love the car, however this issue has greatly disappointed me , i expect nothing but the best from a company such as Mercedes, otherwise i would've bought a Toyota or a Kia. I will definitely post this review in the web and to all Mercedes Benz review web sites, so other people are aware of how they do business in the Coral Gables service center. LUIS GUTIERREZ WAS ABLE TO TURN THIS EXPERIENCE 360 DEGREES. VERY PROFESSIONAL GENTLEMAN, VERY THANKFUL TO HIM.
I moved from Queens N.Y. To Miami back in 2002. At the time I had a 1995 Honda Civic that was built for performance. I needed to have the axles replaced so I went to Rack And Axles which at the time I also wanted to convert my power steering rack to a manual one. They did all the work and it turned out great!! Like if the car came that way from the factory!! I was so impressed with their work and customer service provided that I continued to go to them whenever I needed any type of drive line, suspension or brake work done. They have always been very courteous and professional. Above all they have always been very considerate in treating my care with extreme care! Their rates are very reasonable especially for the high quality of work that is provided. In my most recent visit I brought my 2002 Civic to them because of some serious vibration that would occur when in higher engine loads at 30-40 mph and again around 80 mph. I checked my wheels and axles which did not show any signs of damage or wear so I was thinking that it may be something in the suspension. They were able to diagnose the problem to the axle which they built and installed a superior unit in comparison to the High Tier Discount Auto axle that was in the car. Needless to say the vibration was eliminated up to speeds I rather not say in a public forum! Now, I love my Honda and will not let just anyone work on my car, however I have become a lifetime loyal customer to Rack And Axles because of their professionalism, respect for my property and work performed these past 10 years+! I have recommended all of my friends and family who have all thanked my for telling them about this shop! The owner Soto and his brother are one of the best pair of mechanics I have known in the past 20 years I have been in the Honda motor sports scene! I highly recommend this shop to anyone who needs any type of automotive mechanic work needed! As they specialize in Rack And Axles, they also do all types of automotive work!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.