This review is directed sloely to the first comment left by Tracy Thompson. I am an employee used to work at Reflections a few years ago, and I am very disheartened to see that there are customers who will go so far as to lying to make themselves feel better about their own unique flaws. I will not go into to too much detail, however I had my own chair next to Tracy's hairsresser, and will say that the siitaution Tracy is speaking of with the salon straff occured only becaszue Tracy could not properly manage her own PERSONAL finances. Funny how after this horrible customer service she recived, she still continued coming back! WHile I worked there the staff, both hairdressers and front desk, was helpful, organized, and extremely polite. My customers never comaplined, I only left because I had to relocate. Please do not be thwarted by these negative comments left. And also, I would like just like to say in reaction to the comment left about minoritiy's. First of all I am a minority and second of all most of my clients are minorities. Never once did I or any of them have issues becasue of our race. The staff truly was good to EVERYONE. And remeber that is a former employee saying that!
Made an appointment for a haircut arrive five minutes before my appointment time I approach the front desk gave the receptionist my name and the time of my appointment she said have a seat I waited exactly 26 minutes no one approached me in regards to my appointment three customers walked in while I was waiting they were greeted and jacket was taken they were offered something to drink such as water. My jacket was not taken from me like the rest of the customers that walk in nor water was offered to me. Waiting for total of 30 minutes exactly I went to the front desk inquiring about my appointment... she said have a seat i'll see who can cut your hair we we usually don't cut your type of Hair... I'll see who can cut your type of hair. I said that's fine cancel my appointment and I walked out poor service for African American at that salon! Shameful
Jia is wonderful! It's upscale, but without the snooty employees. If you're not sure about what services you might want or like, they are happy to explain what they offer and what the services do for you. If you're not sure which color you want for your hair or nails they'll show you the colors that compliment your skin tone and which colors would compliment the outfit you're planning to wear. They don't assume to know what you want or need. I went in, not sure about which services I wanted, and they took the time to explain what the benefits were from the services I was interested in. They offered me the choice of individual services or package options. It was a comfortable, relaxing experience. No rushing to finish and get me out of their chair, no looking around to see who was coming in or going out; I was their focus and priority.