I live in Madera and was always told to buy local. So I tried to take my business to the Madera Ford dealership. Their customer service via internet sales and service department are horrible. They gave no customer service skills or care what impression they leave with potential customers. Told I would get a call back and didn't, etc. My sister purchased a vehicle from Lithia Ford Lincoln of Fresno two and a half years ago along with the lifetime oil deal. I was with her when she made her purchase and was very impressed with the professionalism of the sales staff. I have taken her vehicle in for service and was impressed with the Service department also. I brought my Van in for service and explained what I wanted done. The Service department went above and beyond in regards to my Van and I came to the conclusion that it would be better to purchase new instead of pumping more money into my tired van. When I arrived at the lot I was greeted shortly after looking around the show room. I told the sales rep what I was interested in and was immediately taken that area. I was looking at slightly used versus brand new. He did not try to change my mind or apply any pressure. We decided on a Ford Escape and they worked diligently on getting me the best deal possible. Within four hours I left the dealership a proud new owner of a 2013 low mileage Escape and couldn't be happier. Thank you Lithia Ford of Fresno for making my car buying experience as painless as possible.
Home and auot discounts make this the place to shop your coverage. If you qualify for discounts, they know how to get them for you and they deliver.…
Everyone at Lithia Ford was so incredibility amazing and helpful. As a first time buyer I was super nervous and didn't know what to expect. Cal was the nicest person I have every meet and lead me in the right direction. He lead me to Stephen Ash who made my whole deal so exciting and fun! His positive "we are going to get this done for you" attitude made my day! Also explaining the whole process to me really gave me piece of mind. I am very grateful and happy that he was the one to help me. Than when I was taking back to financing Zach was just as incredible! He talked me through everything, explained all the forms and what I needed to do. He was super friendly and easy to talk to which helped my nerves over the whole process. Over all I can't say anything bad about the awesome staff at Lithia Ford. They even let my Dog Laila be with me since I was trying to find a car to fit her as well :). The front receptionist always had a smile and greeted me with a friendly hello and welcome. All the associates out in the parking lot helped me in getting a parking space when I first arrived. Everyone opened the door for my mother and I. Which I found extremely professional and kind. At the end of the day I had my best first time experience buying my New Ford Escape and Laila is loving her new backseat as well :). I love my car and if I ever needed to buy another car I would not go anywhere else. You guys totally rock!
Wow! How do I begin with describing this car dealership! First, I want to say Thank you and job WELL DONE TO Matt of Lithia Ford! You exemplify this wonderful, attentive, customer oriented dealership with the HIGHEST STANDARDS! From the beginning searching their website www.FresnoFord.com and later phone call of me looking for a car for a 16 Ford Mustang for my 16 yo daughter, you were really attentive and didn't form a judgment on this type of car for a 16 yo. You helped me find the perfect Mustang for my daughter, you helped along every step of the process and even delivered the car to my work!! Exceptional Service from beginning to end:) 5 stars to you and Lithia Ford! And trust 5 stars isn't enough Because of you I will always shop at Lithia Ford for my other children's car needs as well as mine! I just Fresno to know that when they need a car and expect exceptional, please go see Matthew at Lithia Ford, I promise he will deliver, as he did for my daughter and me!! Great Job!