This was the first time I had been to furniture city and my experience was very good. Hazem was the name of the person helping me and he had excellent customer service. last Saturday at 8:10pm was when I came into the store not knowing they closed at 8:30 but he was very friendly and helpful. I was looking for an entertainment center for my husband for fathers day and he helped me find exactly what I needed plus a coffee table I fell in love with. The next day I had brought my husband in to see what he had got for fathers day and we decided we wanted a different entertainment center but I was torn because I didn't think it would go with the coffee table I had already purchased so to better assist me they offered to carry the coffee table from one side of the store to the other side so we could compare next to the new entertainment center. Without any issue they revised our order. Both times I went into the store they were very quick to offer me then my hubby something to drink. After the paperwork was all done for our order Hazem was very clear on how much we were paying, etc. The invoice was very clear that all sales are final and if you do end up bringing your order back there is a 30% restocking fee so if people would just read the invoice that they are signing that wouldn't be a surprise to them. You have to understand that This is how these people make a living and if you don't really want to invest in furniture for yourself or someone else then its not right to waste their time.
I went to Fashion Furniture for the first time about a month ago. I had already been to a couple of other stores, but had not seen what I wanted yet. When I walked in I was overwhelmed at how big it is! There is just about everything anyone could want in this store. It is a bit confusing to navigate, but fortunately a salesperson is there to guide you throughout your visit. Our salesperson was friendly, attentive and gracious. She was well-dressed and articulate. She couldn't have been more helpful. I was not quite sure what I wanted, but had a few ideas. She helped me put it together so it made sense. She was aware of my budget and did not press me to buy something I could not afford or did not like. She spent a great deal of time with me. I am most impressed with this store and its personnel. I would recommend it to anyone who is interested in buying quality furniture and getting great customer service.
My husband and I recently bought a mattress from The Sleep Retreat, which is the name Fashion Furniture gave its mattress store right next to their main store. The customer service is very professional and first rate. They were very knowledgeable and patient as my husband and I tried out the entire inventory. They did not follow us around the store hovering over us. They allowed us space to try each one and were there promptly once we had questions. They carry quality, high end inventory, but we found their prices better than other stores carrying the same product. We ended up buying an Air loom Luxury Latex bed named "Copenhagen”. These mattresses are not cheap, but in this case, you do get what you pay for. Top rate quality of both workmanship and materials. With a 20 year warranty, 10 years non-prorated, you can't go wrong. This is an awesome bed!!! So comfy with perfect support. Could not be happier.