When we arrived in Fresno on 9/23, the counter person was very friendly and helpful. When we got to the kiosk they had just returned from cleaning and fueling the car. The young man even loaded our luggage in the trunk for us. All of the CSR's were very friendly and helpful. My only regret is that I didn't get their names to be sure that they get the proper acknowledgement due them. This is my first experience with car rental and the Enterprise employees of the Fresno airport branch have insured that we will use Enterprise on any other trips out West.
The car I own is part of the massive airbag recall so the dealer arranged for an Enterprise rental until the parts come in -- 3-5 months. I requested a 4 door sedan and received a 2017 Ford Fusion hybrid with only 1600 miles on it. I am very happy with the car. It handles well and gets excellent gas mileage. Took it to the foothills yesterday and it handled like a champ on the steep winding roads. Plus, Enterprise allows me to call in monthly with the mileage rather than bring the car in to their office. Overall, a good deal.
Amazing service! I arrived at 6:15am and was pleased to be greeted with a smile and a good morning. The young lady that helped me was impeccably dress and remembered me from a few days ago when I was there also. I have been renting cars from Enterprise for over 20 years, I will say this location was the best I have experienced. Thank you for the outstanding service, you represent your company well. Ps. On a personal note, love the color coordination with the jeweler.
This was the second time I've rented a car from the N. Abby location and they are always so nice and helpful. The first time they didn't have the economy car I reserved so they upgraded me for free. The second time I had a little problem with the car so they gave me a great discount. I will definitely keep renting from them.
I had the car for 5 weeks. My original contract was for a week, and they were amazing with allow me to keep calling in and modifying my contract no problem!! I admit 1400 was a bit expensive to me, but well worth every penny when I don't have to tolerate rude customers service or cheap cars!!! I WOULD HIGHLY RECOMMEND!!
Service is usually very fast and efficient. Had to wait a little longer than usual, but they were very busy. Still got out in about 20 minutes. People are very friendly.
I will definitely come back to this Hertz location, I got the vehicle I requested and the staff were all very friendly.
I have rented cars from there often, and they rarely disappoint. I give Justin a call and he takes care of business.
Great service..really fast got me in n out less than 15 min.