When we arrived in Fresno on 9/23, the counter person was very friendly and helpful. When we got to the kiosk they had just returned from cleaning and fueling the car. The young man even loaded our luggage in the trunk for us. All of the CSR's were very friendly and helpful. My only regret is that I didn't get their names to be sure that they get the proper acknowledgement due them. This is my first experience with car rental and the Enterprise employees of the Fresno airport branch have insured that we will use Enterprise on any other trips out West.
The car I own is part of the massive airbag recall so the dealer arranged for an Enterprise rental until the parts come in -- 3-5 months. I requested a 4 door sedan and received a 2017 Ford Fusion hybrid with only 1600 miles on it. I am very happy with the car. It handles well and gets excellent gas mileage. Took it to the foothills yesterday and it handled like a champ on the steep winding roads. Plus, Enterprise allows me to call in monthly with the mileage rather than bring the car in to their office. Overall, a good deal.
Amazing service! I arrived at 6:15am and was pleased to be greeted with a smile and a good morning. The young lady that helped me was impeccably dress and remembered me from a few days ago when I was there also. I have been renting cars from Enterprise for over 20 years, I will say this location was the best I have experienced. Thank you for the outstanding service, you represent your company well. Ps. On a personal note, love the color coordination with the jeweler.