If I could rate no star, i would not even give a star for this Spa. After looking at others review, now I am not surprised that I receives such a horrible service.
They overcharged your credit card for $120 when they said they will only authorize $69. I called and they said they will cancel the $120 authorization but it takes 2-3 days for the hold on my credit card to be released. Then they ask for another authorization before the previous one is reversed to my credit card.
I refused, and explained to them that it is not fair for them to authorize my card again before the previous overcharge credit is reversed. (which is their mistake). They changed my reservation to a "walk in" and told me that they still have my appointment on the system. They said since i refused to give them my CC again, they have to leave it as a walk in but they will make a note and make sure I have my appointment set. Guess what, less than one hour before my appointment, they sent me an email that my reservation is cancelled because it is a walk in reservation and they have taken another customer. I couldn't believe it!. I call them immediately but No one pick up phone call, left a message and no one ever reply. Horrible service