We've been ordering pizza (delivery) from this Round Table for a couple of years and had always been satisfied with it until tonight.
We ordered a Chicken Garlic pizza, something we've had from this Round Table several times and enjoyed. Tonight we were in for a surprise:
First, I wondered why the box seemed lighter than usual. Then, I bit in to a slice. It was so dry that I stopped and looked closely at it. There was no cheese at all, nor was there any of the usual white, creamy garlic-laced sauce. WTF? I put it down, called them and spoke to their manager. She really didn't want to believe me but agreed to send us a replacement ASAP. Her first offer was to just send us a coupon but this pizza was inedible and we were hungry. She rushed it and the pizza arrived in about 25 minutes. It was better, definitely had cheese (but hardly any garlic).
The additional irritating thing was their delivery driver. We had quit eating the no-cheese-pizza while we waited hungrily for the replacement. When we handed it to him, he opened the box and looked at it and agreed that there was, indeed, No Cheese. But, instead of apologizing for their screw up, he seemed to be mad at us! Then he commented that we'd eaten a lot of it. WTF, again. I made him slide everything around back into the shape of the pizza. There were 2.5 slices gone, according to him, out of the 12 slices (as they cut it). My hubby had eaten 2 while I was on the phone. 2.5 slices out of 12 = approx. 20%. I was getting madder by the minute at the idea of this idiot trying to make us the bad guys when they had screwed up so badly. He saw my face and made a quick exit.
I'm still mad.
Up until tonight, this would have been a four star review. I noticed the voice on the phone when they took the order is new and heavily accented. I wonder if there has been a change in ownership/management.
Damn. Now we have to look for another pizza delivery place.