I got a referal to this dentist from 1-800-dentist, comments about that service at the end.
I went in for an annual check up. Getting an appoint was challenging because their computer system was down for more than a week (I guess they don't know how to use an old fashion appointment book). When I got there they were very nice.
Once in the chair they took xrays (digial so quick and easy) then the dentist did the exam. She made lots of disparaging remarks about how bad it was i.e. loss of bone, severe gum issues and I might lose teeth. They sent me out to the front desk where I got the sales pitch.
They wouldn't do a regular cleaning which would be covered by my insurance, I needed a deep cleaning not covered by my insurance but they will give me a deal. And I need this antibiotic treatment on 20 of my teeth, again not covered and again they will give me a deal. So $1800 out of pocket first off. Then I needed a couple of fillings that would be covered and a replacement crown that would not be covered, The crown was not compromised but a piece of the porcelain coating was chipped off (cosmetic). I told them it was too much money and I had to think about it. They said no worries we can sign you up for a credit card, no interest for 12 months. I have a credit card but I go apply to see what it looks like. I am approved and then I read the print on the interest. 12 months no interest, after that 26%. As I am filling out the credit card application online in another room I hear the office manager giving the exact same pitch to two other patients (they need deep cleanings, will get a deal) . I left feeling like the whole process was a scam. When I got home I looked at reviews on yelp and google (which I should have done before going in but I figured the referal from 1-800-dentist was legit. This office has horrible reviews on both, complaint after complaint about my exact experience. So I decide to go to another dentist, one that has great reviews on yelp and google. They want my xrays (which are already paid for by my insurance). I called Brookvale, I have to come sign a release. I am ok with that but I have to pay them $35 for them to email my digital xrays to the other dental office.
So my advice stay away from Brookdale,
WRT 1-800-DENTIST: They sent me an email asking me to review the dentist they recommended. I clicked on the link, wrote my review and attempted to submit it but got an message in red that my review could not be added at this time. At that point I noticed that Brookvale had been in the 1-800-DENTIST system for 3 years and had zero reviews. I called1-800-DENTIST, told them I could not submit a review and was given another number to call which I did. I told them I could not post a review. They attempted to convince me that the review had been submitted but would be moderated first. I explained that it was clear the review had not been accepted at all. They gave me another number to call and warned me I would get a voice mail message but to leave my name and number.
So more advice stay away from 1-800-DENTIST