I went from red to blonde. I said I wanted a shade lighter than my natural hair color (dirty blonde). Bobby but the chemicals in my hair and every hour she was like it's not done yet. I still see red in it. By the time I was done, my hair has been in the dye for 7 hours. When I was done an she rinsed it, she said the roots are white. I looked in the mirror, my hair was bleach blonde. I did not want bleach blonde hair. It did not look natural. She ruined my hair, it use to be so long, but from the bleach it broke off. Also, when my roots didn't match, she whispered her boss, I don't know what to do.