I went into Carmax a little skeptical as I thought I could get a better deal at a dealership. But I am so glad I decided to go with them. My salesman, Chris W, was amazing! Everything went so smoothly, through the whole process I was waiting for the catch. I requested for a vehicle to be transferred from another location. It arrived in 3 days. I got pre-approved for financing through Carmax over the phone, which I was very pleased with (considering my own personal bank could not even get close to matching the interest rate). Once I arrived to the dealership, everything went extremely smooth. I got way more than I expected for my trade in (double what the dodge dealership was offering me). The used vehicle I purchased was competitive compared to the asking price that was advertised elsewhere and way below invoice prices at other dealerships. The vehicle was in great condition, but as this was a used car, I had a trusty mechanic inspect the car bumper to bumper. All in all, my mechanic said it was a great car. The only fault was the wheels could use either a balancing or alignment, but by no means was it major. Although this is no big deal, I hesitantly called Chris to see if this was something CarMax would cover. He said since it falls in the 30-day warranty, they absolutely would take care of it and I would just have to give the service garage a call to set up an appointment. Overall, my experience could not have been better!
I knew what I wanted when I stepped on the lot of Lucky Line Motors so it became Mike Conduff's and Mickey's job to produce the vehicle at the price I was willing to pay. I won't say I consider myself a difficult customer, but yes, it did take the two of them to find what I wanted and then get the price where I was comfortable with it. They did an amazing job! They both took the time to listen to what I was looking for and why and then matched me with the perfect vehicle. Any questions I had were either answered promptly or were researched to a get a satisfactory answer and I felt completely comfortable with the process at all times. Both of these guys are great salesmen, neither too overpowering or too disinterested and to top it all off, offered to deliver the truck to me and that is way above and beyond anything I had ever heard of before! Fantastic customer service, and I know because that is what I do for a living. :-) I walked away with a great truck at a very competitive price and I wouldn't hesitate to recommend this dealership to anyone.
I stopped by the dealership on a recommendation of a friend. I only had a minute to look before I needed to be somewhere. A salesman named Mickey introduced himself and I quickly told him what I was looking for and the time restraint I had for the day. He took me straight to the car that I had requested, told me the price and we made an appointment for a test drive, as I had to leave. Needless to say, I bought the perfect car I was looking for. Mickey was so helpful and knowledgeable with not only the vehicle, but the entire process. His easy going attitude, constant smile and professionalism made this experience, this the ONLY time in my life I've enjoyed buying a car. I've had the car a week now, and I love to report there are no issues with it and I have managed to NOT get a speeding ticket (yet). Thank you Mickey!!!!