I should probably start by saying that we are a homeschooling family, so we were able to go at a time while other kids are in school. This meant the place was fairly deserted for most of our time there. Those with younger kids and some adults started showing up around 12:30, as we were pretty much done and ready to leave.
We found things to be delightful. I went in expecting it to be a lot like Chuck E Cheese, and it is a blend of Chuck E Cheese and a traveling carnival so great for middle-aged kids and young teens. Yes, the games are expensive and food is so-so (although we found the food to be better than Chuck E Cheese, which I appreciated!), but I didn't feel the price points were out-of-line from similar places.
The staff was friendly, answering our questions, expressing thankfulness when we made sure our table was neat before leaving the food area, and responding immediately when one of the games malfunctioned. The bathrooms were clean and well-stocked. And although I was hesitant about the card system (versus tokens for the games & activities), I actually ended up liking it quite well.
We went in as a family to have fun together, and we did. For an occasional family treat, we will definitely return!