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Vinny's Towing & Recovery

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Business Details

3

years

in Business

Towing Specialists Available 24/7!
BBB Rating:
A
BBB Rating and Accreditation information may be delayed up to a week.
Social Links:
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Hours:

Regular Hours

General Info:
Welcome To Vinny's Towing & Recovery Thank you for visiting Vinny's Towing & Recovery. We provide award winning towing & recovery services to Frederick County and surrounding areas, including outside the state of Maryland. Our certified drivers provide towing services 24 hours a day and 7 days a week regardless of weather or circumstance. Continuing to provide fast, safe and professional towing services is the mission at Vinny's Towing & Recovery. Please navigate through our website to learn more about Vinny's Towing & Recovery and our towing services. Proud Member of Towing & Recovery Professionals of MD
Extra Phones:

TollFree: (866) 518-6963

Services/Products:
* Flatbed Towing * Free Junk Car Removal * Fuel Delivery * Jump Starts * Light and Medium Duty Towing * Local and Long Distance Towing * Lock Outs * Medium Duty Towing * Mobile Mechanics * Roadside Assistance * Tire Change * Wheel Lift
Brands:
* Ford * Chrysler * GM
Payment method:
mastercard, discover, amex, visa, debit
Accreditation:

2010 Towman ACE Award

Member of Towing & Recovery Professionals of MD

Associations:
HEAVY DRIVERS WRECKMASTER CERTIFIED,HOME AND ACE AWARD FOR LAST 8 YEARS
Categories:
Towing, Auto Repair & Service, Automobile Salvage, Automotive Roadside Service, Locks & Locksmiths, Truck Wrecking

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Reviews

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02/12/2016

Overall

Absolutely thrilled with their customer service, professionalism and follow up skills. I broke down 9" from my driveway while turning in... I was blocking the entire street trying to figure out the problem. I used Roadside assistance and was allocated Vinny's T&R with Robb as my assistance provider. Robb's customer service and professionalism where next to none. Funny thing is, I fixed the problem, I managed to kick the main power supply to my truck appart under my dash getting out to move the trash can in my driveway. I called Robb back and let him I would no longer be needing his services. I was expecting Robb to be angry since he had been dispatched and was 10 min away from rescuing me. He was not! He was happy I was safe and that I fixed my vehicle and asked me to call them if I needed them anytime. He really suprised me!



Thanks Robb and Vinny's Towing and Recovery you guys are awesome!

10/14/2014

Overall

I'd give them 0 stars if I could.

I didn't have much of a choice when it came to going to Vinny's. My car was towed there. The next day, I called them to find out how much it was going to cost to get my car out. They quoted, both verbally and in writing, that it would cost $475 to get my car out as long as I did it before the next day at 5 pm.



I then received a call from them informing me that I had been misquoted and demanding $50 more. No reason was given, they just needed more money to be able to release my car. I guess it is nice to take advantage of people whose hands are tied.



I must say I didn't much appreciate their "kick you when you're down" style of business and I don't believe you will either. It is highly unprofessional to misquote fees for services rendered. I can only hope they have a great time with the extra money they shook out of me. (Couple of 24 packs and a block party, anyone?)

03/21/2012

Overall
These guys were great, they ar...

These guys were great, they arrived within 30 min, called me when they saw me on the other side of the road to tell me they were coming back around, and had no problem when i switched from towing to my house to a service station. They even had a drop off envelop for the service station. They took care of everything. My driver, Robert Smith, even offered to take me home after the vehicle was dropped off. Outstanding service!

06/01/2010

Overall
Boat trailer wheel almost came completely off.

On Memorial day was heading home down I-70, when the wheel on the boat trailer almost came off. My brother found Vinny's Towing via his cell phone. They were here within 30 minutes & proceeded to use a dolly to get the boat & trailer loaded on their flat bed. They promptly went to the next exit & unloaded the trailer @ K&K Automotive for repair. I was impressed by the amount of care in the loading & unloading of the boat & trailer, not a scratch was done during this operation. Would highly recommend for any towing.

04/07/2010

Overall
Towing company with wonderful customer service and lady friendly

I used Vinnys towing last week for the first time. That is when they sent out Travis. Travis not only did he pick up my van but he was a true gentlemen. Well as we all know when one car breaks down the other will soon break as well. So today when my husbands blazer was on the side of the road we knew who to call. Vinny was wonderful handling my call and again sent Travis out.

Again not only was he very nice but wonderful with his customers. He was so nice that we will even overlook the fact that he's a Cowboys fan. Go skins :)

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Vinny's Towing & Recovery

801 Highland AveFrederickMD 21701

(301) 663-7777

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Vinny's Towing & Recovery

801 Highland AveFrederickMD 21701

(301) 663-7777

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