They are a big help. They have parts you need when you need them. Typically you don't have to order, they have the items in stock. I recently needed a Sears Dryer Heat element - I thought. They tested the part and found that the broken item was the thermostat circuit not the element. Others might hve just sold me the element and other parts. They sold me just what I needed, gave advice on how to replace. They are the ultimate old style mom and pop store. How refreashing!