Found them on line looking for an Expedition, they had the model & year I was looking for. Located the vehicle on Tuesday, by that evening, I was there dealing directly with Matt, great salesman. He took the time to show me all the features of the truck, test drive it and went over every detail of the car fax with me. By Wednesday I knew this was the truck I wanted to leave with. Between Wednesday and Thursday, I was calling Matt with questions and he had no problem in answering or getting me the right information. He called me Thursday so I could pick up my vehicle that evening, he made sure it was a smooth transition. Not only had it been serviced, the truck was spotless in & out. The fragrance used in the truck was wonderful-I'll be contacting service to find out what it is so I can continue use of it!! Anyhow, there were some minor issues with the truck, ie vent cover missing, console cover rattling but service has already been in touch with me to make sure to fix & I leave a happy customer. On top of Matt being pleasant & outstanding, Mohammed and Stacy were an absolute delight to work with. They all showed teamwork and did not pressure me under any circumstances. They all were phenomenal and I appreciate being treated with such professionalism from all of them. Thank you to Matt, Mohammed and Stacy!! And I am loving my new Expo :)
First one, exciting!! So my boyfriend and I happened upon AutoMax after finding a car we were interested in on http://Cars.com. We had our preconcieved notions about used car dealerships and were not expecting to be impressed by this place, but they changed all that. First off we were very impressed by their selection of late model preowned cars. Tons of Acuras, Infinitis, Audi, Volvos, BMWs, etc. We were very surprised by their selection. While originally intending to look at a Acura TSX they had advertised, we happened upon a beautiful 6spd Acura TL. We had not seen a manual in this model anywhere (thought we had been to 3 different Acura dealerships) and had thought that this car was far from our price range. Regardless, we asked about it and were happily surprised to find that they had it priced within our range. They do have a no haggle policy, but the price they were asking was very fair for the model and condition of the car. I found it quite a relaxing experience to not have to haggle price. We negotiated a deal for some new tires and went forward with the purchase. They took care of everything and did not hesitate to help us with any concerns we had. We've had our new car for a week now and absolutely love her!! After doing research online, we know we got a fantastic deal too!!
I typically don't take the time to sit and write reviews on line but I felt compelled to write this one. Excellent job guys!! This was one of the most hassle free experiences in purchasing a vehicle I've ever had. Simon was my sales rep and for a very young guy, he couldn't be any more professional. The price for the vehicle I was looking for was the best on the internet. Turns out, after talking with these guys, that's all done by design. I was very surprised to find a used car dealership to have such a plentiful selection of quality vehicles. As a matter of fact, I didn't see one dog in the whole bunch. After purchasing my new 'pre-owned' vehicle I discovered a rear seat belt buckle was missing. Previous owner removed it for some reason or another but after contacting Jim (sales manager), I had a new buckle installed within two days! I also contacted Simon and asked if he could dig up the owners manual for my SUV and he in turn contacted the original dealership and had it mailed out immediately. The diligence just these two showed me before and after my purchase has unfortunately become a rarity these days and will have me return. I would definitely refer Direct Auto Mall and would easily consider doing further business with them in the future.
I looked everywhere for a GMC shortbed online. I noticed a beautiful 2002 at Direct Auto. I test drove the truck, loved it but I had a list of about 10 things that needed attention. Since the salesman Bruce was very new to the business and I also wanted to negotiate price - Fran the GSM stepped in. Fran was great to work with, always returned my calls keeping me informed, and made sure the 10 items on my list were replaced or repaired. A true professional. The only problem I had was the emergency brake which held up the delivery date and if the mechanics had checked their work, they would have saved us another trip for this repair which was the whole E-brake system. BUT, Fran never gave up and kept his word by sticking with these last 2 issues (E-brake & CD Player). Now this is truly great service. Fran and his team worked with me every step of the way from repairs to price. I now own a beautiful truck for a great price thanks to Fran and the TEAM at Direct Auto. I would definitely refer a family member or friend to Direct Auto. p.s. Oh ya, thanks for the bezel for the tailgate, too and the CD player takes the cake!!! Jon from Cambridge, MA
I had a direct and positive buying experience dealing w/ Rodrigo Sr and his nephew Rodrigo Jr. After talking to several junior sales people I was able to talk directly to Rodrigo Sr and was able to agree to reasonable terms on a car they had advertised for sale. He was very responsive and reasonable in our conversation. He initially offered me a low trade-in value but raised it dramatically when I said it was a "deal-breaker" in my purchase. I arrived to trade-in, pay, and drive away my pre-owned car with only a very positive experience. Rodrigo Jr handled this pick-up/payment day very well w/ friendly professionalism. I HIGHLY RECOMMEND DEALING WITH BOTH RODRIGO Sr AND Jr!!!
John and Brian Eskola as well as everyone we encountered at Connolly Chevrolet went above and beyond to make a young -first time buyer well taken care of and to insure a great experience as well as a deal that couldn't be beat! Their quality treatment of my daughter during her first dealership experience shows what high caliber and caring people Herb Connolly Chevrolet employs. John and Brian both are people who want your experience there to be the best around. Congratulations on your success! I recommend this dealership to everyone.
Herb Connolly Chevy had great reviews online which led me to check out a used car on their website. I worked with John Gould to purchase a used Subaru Forester. This was my first time buying a car on my own. John immediately made me feel comfortable and relaxed throughout the whole experience. He never made me feel pushed to buy or rushed in any way. He answered all my questions and was always able to communicate over the phone and through text with follow up questions. Overall an amazing experience!
I want to thank Stacy personally for stepping up to the plate. He was incredibly attentive and responsible about an issue with this car that I wanted to purchase. He went out of his way to be honest and reputable. He couldn't have been more helpful. I really appreciate the fact that he said that their reputation is very important, and was willing to make amends for an internal error. Thanks again Stacy. You truly are a gentleman.
I brought my car to Bonded Transmisison after having another chain shop look at it for "free" and tell me that the transmission needed to be replaced. Bonded looked at it and found that it had a leak, was low of fluid and repiared the leak, although the repair cost me $500 witha transmisison service it was much less than the $2800 the chanin shop quated me. I would definately use them again. -Chris
This is the third car I have bought working with John Gould. He is very knowledgeable about Chevrolet cars and helped me to purchase exactly what I wanted. John is friendly and took the time to understand what I was looking for and also to made sure I was comfortable with my new car and all the new features it came with. It is always a pleasure working with John.