I go to school in Framingham, and unfortunately I must rely on Tommy's Taxi a lot, especially getting to and from work.
While the woman dispatcher has never been rude to me, as some people claim, and I have had some very, very nice taxi drivers I must say that the bad very much out weighs the good.
First of all, Tommy's Taxi is never on time. I have experienced them being anywhere from 10-40 minutes late at times. In fact, one of my worst experiences with Tommy's was when I had a train to catch. I called an hour ahead of when i wanted the taxi to pick me up (I even gave them a ten minute buffer zone, since I already expected them to be late). When the taxi finally showed up at my school-15 minutes late and 5 minutes before my train was supposed to leave-I got in with another girl who was trying to make the same train. She had called an hour before me, and the taxi was still late enough to make us miss our train. And to top it off, the driver had the nerve to act VERY rudely towards the two of us for telling him we would not be needing a ride.
In addition to being late to pick up, I have had taxis leave on me if I was a mere ten minutes late (excuse me, I've had to wait much longer than that), and was again rudely spoken to when I called dispatch back. As stated in another review, they double up on fares as much as possible and make each person pay. I have dealt with some very rude and some very creepy drivers at night. I definitely would never suggest relying on Tommy's Taxi.