05/05/2011Provided by Citysearch -
Went to this Vet based on a recommendation and the fact it was closer to the house, ""WHAT A HUGE MISTAKE"". Completely unprofessional office, can you believe the office staff had no ability to email clients? They don't even computorize records, isn't this 2011? I believe most the front office staff are students or summer interns, completely unprofessional and at times down right rude. Hit or miss if Dr.Cowing will be in that day, seemed to me that he likes to take a lot of vacations or is at some meeting. In my opinion it seemed as though every time I went in there the Dr. Cowing had no idea who I was or who my dog was, although we had been going there for the past year!!! Not the main issue though. Brought one of are dogs in for weight gain, losing hair and a bladder issue. We literally spent a year and thousands of dollars trying to correct this problem. Test, including full scans, different meds, by the way this office does not have the ability to perform MRI's or other scans, they bring in an outside Vet and it needs to be scheduled. So after a year of zero improvement and piling up bills I pulled the plug and her records and went to Bayshore and VMS. WOW, within 30 days weight loss, hair grew back and what a professional office, staff and environment. Sure the upfront cost me a few extra dollars, but less expensive over all because they fix the issue in a month. Here's the kicker. I was so frustrated with Animal Cove. I call and told then I was done with them, they said I had a balance and that if I return the medications that didn't work they would tear up the invoice. I mailed it in but they say they never receive it. Can you believe that after 2 years they are still contacting me for money for medications that didn't work? I just finally gave up and paid the 300.00 bill, again for meds that were useless. All I can say is if you love your pet as much as I loved mine ""she past away 3 months ago"" don't be cheap, give your pet the best and don't go to this Vet. My recommendation is Bayshore/VMS in San Mateo....what a world of difference.