I have had nothing but EXCELLENT service from this company. They have fixed several things for me, including a dryer element, and a problem with my oven. Today they were out to look at a problem with my dishwasher. It's only 14 months old and I was mad it wasn't working correctly (especially because the warranty was only 12 months). He knew exactly what was wrong - a poorly engineered part on this particular model. He encouraged me to call the manufacturer even though it was out of warranty and see if they would send me the $200 part anyway because they had already redesigned the replacement part because it had had so many problems. He could easily have just sold me the part, and taken my $200 and I would have never have been any wiser. I called the manufacturer and they are sending me the part for free. I will call these guys EVERY TIME I need an appliance repaired.
I had an issue with a Samsung was. Originally I tried to repair it, but things didn't go add planned. Turned out to be a quarter blocking and preventing the machine from draining. The techance was able to fix it and get me back up and running. Office staff was good, called when the said they would. My experience was good. I will use them again.
Very friendly and professional in person and on the phone. Scheduled appointment to meet my time constraints. Explained to us what the potention problems could be and the problem with my refrigerator was diagnosed and the part replaced within 15 minutes. I would definitely use them again and would recommend them to others!