They are either very good, or fail badly... no middle ground. They have been successful in looking up replacement parts to a few of my appliances (oven, refrigerator), but this last time they used the part number of my floor (chest) Sears brand name freezer delay relay to the compressor and gave me the wrong part number to order (BOTH DAYS I had them look it up)... to which I lost 3 days an $60 in additional dry ice to keep food from thawing, while I order the correct part number. They looked up the part via the model number (their own Sears brand freezer) wrong part number TWICE on different days. Only after the wrong part was delivered I noticed that part was wrong and called them back, and only then did they verify the part number and found they were previously wrong --- AND IT IS PRINTED ON THE RECEIPT OF THE BILL THAT THERE IS NO RETURNS / REFUNDS ALLOWED FOR ELECTRICAL PARTS.
Fort Worth, TX 76119
From Business: Washing Machine Parts For All Major Brand Appliances. In Home, or Shop Service.
3817 Piedmont RdFort Worth, TX 76116
From Business: American Quality Refrigeration is a family owned and operated business proudly serving Tarrant County, TX. We specialize in the repair and maintenance of commercial…
I pay for warranties on five appliances. I have had GOOD experiences for the most part. Sears has an adequate system of tracking your appointment, if you are diligent enough to read all the information and check often online. Sometimes they are over booked for repairs which make the technicians rushed. I would give my most current technician a five star due to the extra care he took to try and locate a part for my out-of-date appliance. He is still trying to locate a broken part, or will replace the appliance. I pay a lot for my warranties but they are always worth it in the long run, as I choose not to do the repairs myself. Thank you Sears for over 20 years of service on my appliances!
Yes, this is true.. but if you wait for the automated selections and pick repair center, then say the zip code, it will give you the directions and the actual phone number.. which is: 817-222-6456. The other local locations will also be given for Arlington, and then Dallas.