I just wanted to take a minute to thank you and your staff for all of your help during our refinance. Alex was amazing during this whole process after a bad first experience in the world of mortgage refinancing with a competitor. Back in late May, I inquired about refinancing with my then current mortgage holder. The process started well enough but then pretty much stalled after a couple of weeks (after sending in the required paperwork, etc.). After 3 weeks of no communication (calls or emails not returned) with the lender as to the status of our refinance, I went looking for another lender to handle my refinance. From the very first conversation, Alex was very helpful, informative and helped the entire process go very quickly and easily. Start to finish it only took FFG 6 days to complete the loan process, we just had to wait the legal 8 days to sign the papers, which absolutely blew my mind. The communication was a key with me (especially after our previous experience), as my wife and I did have questions and she was able to answer our questions and satisfy any concerns we had in a very timely, professional manner. My experience with my former lender was very stressful and in the end I'm glad I was able to do business with you and your company. I would recommend anyone looking to refinance to your company (and Alex specifically). She went the extra mile, even pointing out other ways we could save including looking at our Homeowner Insurance premiums as they seemed very high (and as it turned out they were). My only regret during the whole process is that I didn't find Foundation Financial Group first and avoid the whole mess with the other lender altogether. Thank you again Alex for your all your help.
The entire team at Foundation Financial Group was extremely friendly, customer-focused, attentive, smart, and always available to answer questions. They work hard to earn your business during each step of the process and it shows. My goal in contacting them was to pay off my mortgage as quickly as possible while taking advantage of low interest rates. They did an excellent job explaining and simplifying the refinancing process. For a marginal extra monthly payment I will pay off my mortgage in half of the time; the total amount that I will pay over the life of the loan is far less than I would have with my initial higher interest mortgage. When they offer to take a look at your current insurance costs, take them up on it! They will save me $500/year while aligning me with better coverage. Oh... and I should mention that they pulled all of this off in just over 2 weeks. Try getting that service out of one of the &quot;big guys&quot;. Foundation Financial Group seems to be doing all of the right things and has great people in place. Thank you to Nick, Nick, Joe and Kevin for your hard work and long hours.
This is just a note to let you know how pleased my husband and I are with the Loan Officer, Andrea Cloud. And, also our experience with Foundation Financial Group. Not only has she been a very professional representative of Foundation Financial Group, she has been very personable. It had been a real pleasure to do business with her. Her knowledge and ability to convey the salient information in a way that one understands, is very commendable. Having talked to you also several times, I can understand that Foundation Financial Group is very lucky to have you both on their team. Rarely have I found an important transaction, such as refinancing, to be so easy, speedy, and pleasant. Foundation Financial Group seems to have instilled in, at least, the two of you the importance of doing business in a straight forward, honest, friendly manner.