Melissa's Prestigious Pawz

I have been taking me three dogs here as well as my parents dog and today had the worst experience of my life with at the groomer. My dog was there 8 hours and they told me still was not done, I called and complained that I was not given any information on what’s going on and was hung up on. Then I received a call from the owner who threatened the safety of my dog. My coworker also took her talk and received a call from the owner when she complained that they deliberately shaved her dog when she asked them not to several times and was told that they have to. The customer service was terrible but the real reason I’ll never be back is because of the horrible owner. Please advise before trusting your pet with them.

They take care of my dogs like they are at home. One of my dogs is 16 years old and requires special care, they go beyond their duty to take care of him. Another thing I really like about this place is that they take pictures of my dogs when they are boarding there. Being able to see the pictures the same day via Facebook is priceless. I am able to enjoy my trip away from home, knowing that my babies are doing well.

I grew very suspicious when I noticed the smell of urine and mold being masked by a strong smelling air freshener up in front. I mentioned I saw her new website and would like a tour of the facility. I was refused saying they were too busy. So I asked to use the restroom. Big mistake. I was led to the back of a very tattered looking hallway to a delapidated toilet and restroom. The trash was full to the top, there was an inch of dust and hair on everything. I saw a mound of laundry piled at least three feet high. And lets not forget the smell of urine. The indoor photos on her website are absolutely not this facility. I'd say that was false advertising. Through a window I could see the boarding area for the dogs looks worse than a prison. Theres no way for these dogs to see out, it's a solid door so it's like being locked in a closet, with what looks like chicken wire covering the top!

Worry free! That's how I feel when I drop off my dog to be boarded with Melissa and crew, they are extremely wonderful with my dog as well as all the other dogs there. Kujo gets to interact with other dogs and has lots of personal playtime

I love taking my dogs here. Melissa is very caring & hands on with my baby's. They both look & smell amazing when I bring them home. I definetlely recommend taking your pets here.