I have had 2 similar situations but on 1 occasion in particular I was asking cutomer service to give me a break on the price of an item to cover an item not in stock but that was part of a pkg deal. the manager told the cust service person to do what it takes to keep me hap...morepy! I'm happy!!!view less
I will not go to another Electronics store because this store is so friendly and the associates stay with you when you are shopping to make sure everything is alright.
I love not only the Best Buy rewards program but the fact that they honor competitors prices makes it my one stop shop for my electronic needs.