They are either very good, or fail badly... no middle ground. They have been successful in looking up replacement parts to a few of my appliances (oven, refrigerator), but this last time they used the part number of my floor (chest) Sears brand name freezer delay relay to the compressor and gave me the wrong part number to order (BOTH DAYS I had them look it up)... to which I lost 3 days an $60 in additional dry ice to keep food from thawing, while I order the correct part number. They looked up the part via the model number (their own Sears brand freezer) wrong part number TWICE on different days. Only after the wrong part was delivered I noticed that part was wrong and called them back, and only then did they verify the part number and found they were previously wrong --- AND IT IS PRINTED ON THE RECEIPT OF THE BILL THAT THERE IS NO RETURNS / REFUNDS ALLOWED FOR ELECTRICAL PARTS.
I have had nothing but EXCELLENT service from this company. They have fixed several things for me, including a dryer element, and a problem with my oven. Today they were out to look at a problem with my dishwasher. It's only 14 months old and I was mad it wasn't working correctly (especially because the warranty was only 12 months). He knew exactly what was wrong - a poorly engineered part on this particular model. He encouraged me to call the manufacturer even though it was out of warranty and see if they would send me the $200 part anyway because they had already redesigned the replacement part because it had had so many problems. He could easily have just sold me the part, and taken my $200 and I would have never have been any wiser. I called the manufacturer and they are sending me the part for free. I will call these guys EVERY TIME I need an appliance repaired.
I usually don't write reviews but this place was truly amazing!! Their staff is very courteous and helpful. Sherie & Dedre were exceptional to work with too. I have a rental house and the fridge went out New Yrs Day. I have a home warranty through Choice Home Warranty and this company was referred to me. I called them the next day and they would have been able to get in that day, but the time consulting with my tenants and getting back to them - that spot was taken quickly. They were able to get there the next day. Their repairman called and regrettably told me that the fridge has died and it would cost way to much to fix - it would be best to get another one. He recommended specific brands and even some outlet places to check. He was extremely helpful. I HIGHLY RECOMMEND THIS PLACE and will use them again (hopefuly I wont have to though)!!!!