I went in for a bridal trial for hair and make-up and ended up hating the make-up. It looked extremely caked on and I looked like a clown. She even told me she thought it looked cakey as well so she asked me to come in the following week to try it again. She assured me she would only charge me for the one trial so I agreed. I went in for the second trial and it was better, but still not what I wanted (even though I had pictures to help her). I ended up cancelling the wedding day make-up and going somewhere else. The day of my wedding I went in to have my hair done and they charged me for both trials! I tried talking to them about it since they told me they would only charge me for one and they did nothing. Even went as far as to tell me that it was my fault because I was "indecisive". A trial is a trial and you are never obligated to go any further than a trial if you don't like it. They still refuse to reimburse me for the second trial! I don't recommend this place unless you want to be taken advantage of!
This review I am responding to is very old. Our salon tried to make this customer happy. The Better Business Bureau thought we had done all we could concerning this situation. Our goal is to give great service and stand behind our work. Thank you for considering Southwest Hair & Day Spa for your services.