Grote Automotive Inc
- BBB Rating:
This place is amazing!! Provided me with excellent customer service and great patience in helping me put my Family into the right car to meet our automotive needs! Would definitely do business here again! The Sales Manager Brian Brothers who assisted me was very knowledgeable and just a great guy overall throughout the process. Would have no problem referring any friends or Family to this Dealership! Thanks again guys! Your truly for the people!!
My family and I have bought more than 5 vehicles from Grote Automotive. They staff always does an excellent job of making us feel like family and makes sure we have fun buying a vehicle. If you or anyone you know needs a vehicle, DO NOT HESITATE to send them to Grote Automotive
i have bought 2 cars from grote and have always been treated real good. no one had ever told me that the cash I made at my jobs should be put through the bank so I could prove how much I made. they helped me start my credit and I will always appreciate that. i have gotten a nicer car each time because my credit keeps getting better. thank you grote
Thank you Christine for the great review! We work very hard to help our customers solve problems that keep them from driving the car they want. Thank you for letting us help! We truly appreciate your business!
Its a lot of double talk and run around. If you have less than perfect credit they really don't give you options kinda steer no herd you in the direction of a vehicle which far under what your trade is worth. Ohio buyers beware ask them to include ohio taxes in loan. They tell you that you only pay the 1/2% difference but when title package comes its shell shock. If your told you meed to buy gap insurance think twice about your purchase. They told us if anything went wrong in 30 days they would fix the problem. They gave a verbal warrenty stating they couldn't provide it in writing. They told us nothing was wrong with our brakes ended up costing me over 600.00. I sent letters tried calling either got run around,voicemail with no return calls etc. WILL NEVER BUY FROM THEM AGAIN
Is there a no stars option? I traded down our SUV and used the equity to obtain a2004 Chevy Cavalier with 147,000 miles on it to use a commuter car. I know, you get what you pay for. The goal was to have this for only one-year before we purchased a new or newer car. I understand that cars like this will need some work more frequently. The car drove well during the test run . I do put a lot of miles on the car. Since getting the car, I have put 8,000 mile on it. I did have to install a new purge valve as well. The car started to burn oil at about the rate of 2 qts. per 500/miles. After draining and putting new oil in the car, after 3 days of driving the oil looks like it's never been drained. I took the car in for repair and the diagnosis was that it needed a new engine.
Upset, I took the car back to Grote to see if they would like to rectify the issue. I know it was a very cheap car, but only 2 months and 8,000 miles later, this was not right. Their service department confirmed the diagnosis. I spoke to Fred himself and he offered to "find a new engine for me." This offer did not include any kind of offer for free/low cost repair, credit, or some money back (after putting about $2500 worth of equity towards the car). In all honesty, I can really look for a new engine myself. He then proceeded to tell me that "you have to be responsible for your actions." I agreed, that Fred "For the People" Grote should be responsible for the junk they put on the lot. I don't think it's unreasonable to expect a car to run for more than 2 months. When I asked Fred if he was comfortable putting cars on the lot that will die in 2-months or 8,000 miles, he did not respond. In the end though, Fred has my money and I lost. As Fred said, "sometime you take a gamble." So, if you're thinking about purchasing a car at Grote Automotive, remember that you are taking a gamble on whether or not your car will run after 8,000 miles or 2 months. Fred is certainly not "for the people," but instead for his pocketbook. Avoid this place like the plague.