Worst customer service! I went in the beginning of December to get my phone fixed. First of all, my brother took the phone in previously to get a quote. I went in by myself and they tried to charge me $45 more than what they quoted my brother. He agreed to drop the price after I was about to leave and paid half the total. I was told it would take a week for the part to be ordered and arrive. I called about 9 days later and the employee who answered did not know if the part had arrived and said that someone would call me back. I received a voicemail later that day that the wrong part was ordered, and they had to order the correct one and it would be another week. Once again I call about 9 days later to see if the part was there. I was told it had arrived and that they had called, but I didn't answer. (You would think phone tech's would know how to leave a voicemail.) I was told it would be the same day service once I brought the phone into the store. I took it in with my boyfriend and was told it would be ready that evening. I did not make it back that evening and figured I'd pick it up the day after Christmas. I went into the store on the 26th and was told they were too busy and it wasn't fixed. I went in two days later and once again was told they were too busy- they would call when it was done. The next day my boyfriend went in and talked to them. He was more assertive and they promised it would be done by the end of the day. It finally was completed by closing time. Females- I seemed to get better service when I had a male present with me.