We originally had a reservation with Avis but they didn't have a mid size car for us and didn't offer any other options. They were $50 cheaper than Hertz whom we've rented from in the past. Our next stop was at the Hertz Rental Car. We paid for the rental car for our 10 day Florida Vacation and picked the car up at the airport. The car was not the Nissan Sentra that we had paid to rent but a Chevy Cruze. We drove the Cruze home and found it to be uncomfortable. We were told by the airport Hertz that we could exchange the car on our trip for a different one. After looking over the Hertz website, we decided it would be too much of a hassle so we called the Hertz location on Coliseum Blvd. Justin, the manager, told us they just had a Nissan Sentra turned in and we quickly drove over and exchanged the cars. Justin was extremely helpful and pleasant to us. We enjoyed the car so much on our trip that we are thinking of the Nissan as our next purchase. We will gladly do business with Hertz again!
Our experience was absolutely wonderful.. Chelsea helped us with our reservation, she is very professional, pleasant, hands down the best customer service I've had since renting a car from the airport... Our rental was great!!! We will be returning for future rentals.. Thanks again Chelsea����!!
The staff at the agency I rented from were great!! Very helpful and friendly. They gave me an upgrade to a larger vehicle that made me feel safer during bad weather. The vehicle was very clean and in good repair.