I have worked for Touma's Bridal off and on for seven years...The reason for this you might ask? I have quit a few times, it is not an easy job at times but Mrs. Touma has the biggest heart and has always hired me back or came looking for me...really a great woman. I have enjoyed my job as a bridal consultant there and would not go anywhere else in the bridal industry to work...My point is simply this...Mrs. Touma is always willing to work with our clients to find solutions to any problems that may arise (i.e. manufacturing issues, color issues, pricing, etc..) She is always checking on our client's orders and when they come in we make sure they are as ordered before calling the customers to tell them their items have arrived...some small mistakes happen as we are human, but she fixes them right then and there...the customer Always comes first. So before believing every bad review you read you should check us out first hand. I feel personally that I give great customer service and have in fact been told by my many many happy customers that we are the best in town and have had many customers refer their family and friends to us for our service, selection and prices...We also have a great standing with the Better Business Bureau...And if that isn't enough...then please come see us and let us help you and prove we are better than what you've been told. P.S. very important detail for future brides to be...Bridal Gowns DO take anywhere from 3 to 8 months to order in and veils can take just as long...bridesmaids, mothers gowns, and flowergirls take 3 to 4 months to order in.....we can however order them in quicker, but the manufacturers require a rush fee...their fee not ours....Also, colors variations from the representative swatches from the manufacturer can occur (dye lots) so it is recommended that all dresses be ordered together so that dye lots are the same in the same group of dresses....You can always call us a few days after placing any order with us to check on the APPROXIMATE arrival time that the manufacturer gives to us when we order your items...we are more than happy to check on this for you.... Connie
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I went shopping for my wedding dress and all the ladies were beyond helpful. They were patient with me while I made my decisions. They were always nearby and available if I had any questions but they were not intrusive. I would HIGHLY recommend coming to Wendy's Bridal when shopping for a wedding gown because they give 100% attention and care to the bride and the people she brings along to share in that special day. Wendy's Bridal is the real wedding dress shopping experience!
This place rocks! From the first time we stepped into this shop it was a wonderful experience. Autumn and her staff are all very professional, kind, attentive and helpful. It is the bridal experience you want. You are one person, not one of many parading around searching for dresses and feeling like you're part of a cattle herd. We had not one moment of angst or regret or buyers remorse coming here. I highly recommend this place. Makes you feel special like you should!