Property Managers work for the Property Owners! In reviewing the unhappy Renter comments, we want to address some issues: 1) Tenants are given a professionally cleaned home when they move in to any of our rental properties. The home is expected to be professionally cleaned when they vacate. 2) Tenants also sign a Move-Out checklist when they enter into a lease agreement with our company so there are NO questions when they vacate as to the cleaning, carpet cleaning etc. that is expected. 3) NO TENANT has ever gone for three weeks without air conditioning. 4) We expect tenants to get permission BEFORE they paint rooms in a home (Kelly D complaint) and if they do paint, to return the room to its original state. 5) Maintenance issues are dealt wth per FLorida Statutes. A tenant must CALL in a maintenance issue in order for us to deal with one. (Mr. Nunnally NEVER called in any maintenance issues.) 6) Tenants are NOT allowed IN the home while doing a final inspection, but may be at the property at the time of the inspection OUTSIDE until the inspection is complete. The inspector WILL tell the tenant at that time what item(s) do not pass or to clear the tenant at the inspection. 7) Photos are taken of each and every property prior to a tenant taking occupancy, so items that a tenant is responsible for ARE charged to them upon vacating. Photos are taken at the move-out inspection to document items that do not pass as well. In short, the complaints concerning passing a move-out inspection are from those past tenants who DID NOT folow the move-out checklist they signed when they moved in. We DO expect tenants to have the home PROFESSIONALLY cleaned upon vacating. They RECEIVED it professonally cleaned when they took possession. The amazing part of these posted complaints is that NONE of the tenants EVER complained while living at these properties. They are tenants who did not follow a move-out checklist and did not receive their entire deposit back. We will continue to do business with the highest integrity that our homeowners expect! Our policy has not changed in the 15 years we have been in business.
Kinda knew it would be a nightmare to pass the inspection when vacating but decided to go through with it anyways. I've been through military housing inspections from base housing and that is nothing compared to this. Basically have your house cleaned professionally because you WILL not pass without it being cleaned professionally. Since your carpets have to be cleaned professionally as well-expect to never see about $350 of your deposit ever again. The walls were painted white and they WILL take a piece of the wall to bring to get matching white paint-yes white paint match?!-and you pay for the piece of wall they take to get matching paint if they feel they need to repaint. The air conditioner went out many times during the summer months. When it finally broke all together we had no air and a baby in the hot house. It was so bad we stayed with my parents. Fortunately another realitor we were dealing with contacted the office and got a window unit for us so we wouldn't die in our house. Ridiculous. All in all we aren't nasty or bad renters-we paid on time every month but the moving out expectations and the lack of maintanence in the emergency heat situation are too much especially compared to other agencies.
I have been renting with Rosewood for approximately 2 years now. I had a unit for my elderly mother and I currently have 1 for my disabled son. The Rosewood staff have gone above and beyond to make sure that my family members are comfortable and live in a clean secure place. Yes, they do have a strict move out policy and a lengthy list to exit the units . You should use professional cleaners when you move out, that's common curtesy. Who wants to move in with the previous tenents germs! When you rent with Rosewood you know you can expect nothing but the best.