These days the phrase, customer service, doesn't seem to account for much, but Michael makes a point of staying in touch to let you know if he is going to be late, or early, if he found your part, and when you can expect it to be delivered. He took care of my husband and I ...moreon a Good Sam's claim and not only kept us informed every step of the way, he was extremely knowledgeable about the issues we were facing, I found out later, that's because he used to train people how to become RV technicians. I can't recommend him highly enough....view less
Rick was the best. He helped us over the phone and did not want anything for his help. We sent him a check anyway. When we returned home he had sent us a nice thank you note. That truly is the way to do business. His help was very professional. Thanks!