I am not sure this last was a genuine review. There are too few specifics in the review; what type of bike did he buy? And when? Anyway I have up to date gen on this shop (2013!). My wife was bought a bike from here as a present. Not cheap but substantial and all stainless so no rust at all out here on Sanibel where even plastic seems to rust! We took the bike back for a service and to sort out some problems with the gears. Despite being out of guarantee, the bike was repaired and checked over for free and by a very pleasant crew. There seem to be 4 full time bike repair guys here and the work was done very quickly. We were so pleased that we took our son's bike in for repairs. The shop advised us (correctly) with what the bike needed but were quite happy to do a cheaper 'bodge' for us. I can totally recommend this shop which is hidden away in a corner behind some shops in Fort Myers. If they did not have a great reputation they would be long gone by now.