If I could give them a zero, I would. Staff was completely incompetent. Had my cats there for 4 overnights plus wash and brush. Told staff exactly what time I would be there and cats were not bathed upon pickup. Explained once again, that they need to be bathed and that I would return in 5 hours. Received a missed call 3 1/2 hours later from them but no voicemail message. When I called back to find out what happened, they hung up on me. Called back again to find out status, got hung up on AGAIN. Had to call back a 3rd time and asked for a manager (of course there is no manager) then the groomer, Jeanette tells me 1 cat doesn't want a bath (WHAT CAT ACTUALLLY WANTS A BATH?) and the other cat was so matted that she can't bathe her, she can only shave her (THE CAT WAS IN A CAGE FOR 4 DAYS, OF COURSE SHE IS MATTED!). When I came to pick them up, unwashed, card was overcharged (they tried to blame me for that one), my cats supplies were missing (food bowls and towels), and they were anything BUT apologetic. I missed 4 hours of work for their incompetence and in the end, ended up having to take them to another groomer who was able to groom both cats in less time for the same amount of money. Go figure! It just so happens that while there waiting for them to bring my cats out to me, the groomer had not started work yet, the lights were off in the grooming area and a client called to get status on her dog, Snickers. I heard the front desk girl tell the client that her dog was still getting groomed and would not be finished for another hour (FLAT OUT LIED TO THAT CUSTOMER!)
I have been a customer of The Barkers for quite some time but will NEVER go back. Here's a tip...THEY CAN'T BE TRUSTED WITH YOUR PET!