Recently I had an expensive comforter RUINED! a plastic bag was melted to the side of the dryer...couldn't see it, it matched the dryer color. After leaving my name and number, no phone call was returned by the Manager, no one cares anymore!!!! alls I wanted was acknowledgement and an apology. I have been going there years...NEVER to return!!!!!! like they care, I guess!!!! I had to buy a new comforter and find a new laundry facility close to my Apartment. I sent a letter to Mr O Brian, the Manager, whos name was given to me by an employee. If you can't respect your customers..who pay part of your upkeep...you need to reevaluate your customer service tactics, because it does matter, IN ANY BUSINESS!