My family ate at smokey bones as we do very often and usually have a great meal. But tonight we had a very long wait for our food, our broccoli was just about raw, and I ordered a full rack of ribs but received a house rack. The real problem was when I mentioned this to the waitress. She then sent over the very aggressive manager who was extremely unhelpful and charged me inappropriatley for food i did not receive. And then told me i was rude since I wasn't happy about this. Even the neighboring tables were shocked at the way I was treated. I feel the wrong thing was done tonight by smokey bones and went away feeling like i would never go back.