Horrible experience. I took my puppy in for a routine spay. Two days after the surgery I noticed a small lump on her back, the next day the hair fell of and the skin underneath was raw and scabbed. I called the drs office and sent a picture, I was told it was probably from the injection. When it did not get better I took her back, at first the Dr didn't know what it was but after further thought he admitted that it was a burn caused by the heating pad used during the procedure. Dr let us leave and did not call to follow up. I had to call back 2x before i finally got someone to help me with her treatment. Overall the experience was bad enough but the follow up was even worse.