Horrible experience. I took my puppy in for a routine spay. Two days after the surgery I noticed a small lump on her back, the next day the hair fell of and the skin underneath was raw and scabbed. I called the drs office and sent a picture, I was told it was probably from the injection. When it did not get better I took her back, at first the Dr didn't know what it was but after further thought he admitted that it was a burn caused by the heating pad used during the procedure. Dr let us leave and did not call to follow up. I had to call back 2x before i finally got someone to help me with her treatment. Overall the experience was bad enough but the follow up was even worse.
Please allow me to apologize again for the sore that developed on your puppy’s back after surgery. As you know, we were very upset when we realized how it happened and we refunded the entire cost of her spay surgery and the antibiotics to treat the sore. Our goal is to provide excellent customer service and outstanding veterinary care to all of our clients and their pets. We regrettably did not do so for you. We have used this unfortunate incident to reiterate these goals to our entire team. We are very happy to know that the sore has completely healed. Marian Swartz, Practice Manager