03/24/2008Provided by Citysearch -
My experience at Lucho's was somewhat enjoyable. The atmosphere was great however the service I received what not what I expected. I had previously contacted the salon, and spoke with a female who was suppose to be my stylist. She explained that she had a German treatment that would repair my damaged hair, and assured me that she was knowledgeable with African American hair. She stated she would have my hair looking shiny, healthy..etc. The female did not examine my hair, passed me off to who appeared to be her assistant, did not listen to my concerns about the breakage in my hair, and when I asked her does she need to cut the damaged portion of my hair to allow proper growth, and stop the breakage she stated the product would repair the damaged hair but she would cut the ends. This did not happen, I left there looking almost identical to the same way I came in (dry but bodyful hair, no style, and my hair was still sheading). Based on the female who completed my hair, she did not have time to properly style my hair. It is my opinion that when you pay $150.00 for a procedure, you should be satisfied when you leave.