I have been an over 13 year client with Bayview. Have paid every high bill at every visit. My ten year old dog has been there since he was a puppy. I came home to find my dog ill. I was out on hold for 15 minutes to find out that no one could see him. Cold, curt and unhelpful. And I am a long term client and a physician in the community. What a terrible way to find out they don't care about your pet, you or your long term relationship. They should be ashamed of themselves.