I made a RSVP for a car originating at FLL. The agent did give me a free upgrade and allowed me to pick from nearly identical cars. Because it was not that well lit, I just picked the one with the FL plates. That turned out to be bad. Upon returning, they "found" a 6 ft scratch on the driver side. I had never noticed this scratch but they said it was enough that it had to be reported. I asked them to check their records, and they have no records, and because I was the driver, I was responsible. They were suppose to contact me but I never got a call and when I called, they were not available. I find out that they have been attempting to contact me at my parent's home, a place I have not lived at for over five years and despite the fact that they have my billing address. My parent's just forwarded me the paperwork and what was once an opaque scratch is now a dark scratch. I can easily just buff out the minor cosmetic detail so it is now apparent that they are trying to rip me off.