My new KitchenAid refrigerator and stove had problems when they were delivered. The doors on the side-by-side refrigerator were not even and looked awful. The freezer door was more than an inch higher at the top than the refrigerator door. Also, the refrigerator door handle had several scratches on it. As for the stove, the warming drawer on the bottom did not fit correctly. The company I bought the appliances from said they could not fix the problems and told me to call an authorized KitchenAid repair service. (In fact, they told me that I'd have to live with the uneven refrigerator doors because that's how KitchenAid side by sides came.) Luckily, I called Masco. The Masco repair person fixed the uneven doors in what seemed like less than a minute. He then ordered a new door handle and a new warming drawer. About two weeks later, the repair person returned with the new door handle and warming drawer. He installed the unscratched handle in a few seconds. However, the new warming drawer still did not fit right. I didn't notice it, but he did. He graciously said that he'd order another one. He did, and then came back in another two weeks with a perfect drawer. Thank you, Masco, for your excellent, honest, and courteous service. I will definitely recommend you to my friends. Gerry J.
A friend had recommended Masco to me to help me with an A/C issue I was having (in September, no less!) and I almost didn't call this company after some of the reviews i read. After seeing how the owner responded to them, and knowing how some people can be difficult, plus with my friends recommendation, I decided to give them a try. I had an excellent experience with Masco. Monty (I think a supervisor with the A/C repair department) was extremely friendly, and communicative, and was trying to get his guys to my home very quickly, and at a time that was convenient for me. He even called to keep me in the loop with their arrival time. They arrived as promised, and were friendly, helpful, and made suggestions on how I can save money. I know some people are hard to satisfy, and also know there are people that post false reports, just to be mean. Masco is a very good company, competitively priced, and honorable. I highly recommend them.
I have had my WPL washer for 3 years. When I got an error code on the machine and it just stopped spining I didn't know who to call. I called Masco Appliance to come a look at it. The customer service I received when I called was great everyone was so helpful and nice. When Robert came out to look at the washer he knew just what needed to be done after a few minutes. He ordered me the part that was needed the very next day. The part took a few days to be shipped and as soon as the part came in, the office called me and set up an appointment for Robert to come back to install it the very next day. I will never trust any of my appliances to any other company from now on. Masco made me one happy customer!!!
I had no problem with Masco. My washer was out and I called Masco to schedule an apt, I had nothing but pleasant dealings with the office staff. The tech arrived as scheduled. Tech was clean cut, polite and knew what he was doing, He informed me he would have to order a part. Being in a similar industry I know parts have to be ordered from the manufacture. Its not like these guys can ride around in 18 wheeler with over 100,000 parts on their trucks. Anyway parts were ordered I was contacted when they came in, scheduled for service again staff was great, tech again arrived when he said he would. Washer works like a beauty. Kudos Masco!
I read previous reviews about this location and was hesitant about doing any business. Since there are limited locations for Apple Stores, I continued to go and complete the transaction I need. I can share that I LOVED my experience in this location, the immediate help and willingness of employees to rectify a situation! There are always two sides to a story and I feel the negative remarks need to be accepted with "tongue in cheek". I didn't find negative associates ~ if anything, as you walk in, there are three people available to assist your concerns.
Just wanted to say a special thank you to Rick Dillman for the expert services he provided for us in the repair of our oven down draft. We have been using Masco and his services for the last 15 years and have never been disappointed. His prompt service, pleasant manner and expertise in his field give us the confidence to know we are in great hands.Thanks Rick Pam Stone
Wille just left my house for a Saturday repair and what a courteous, polite technician! Willie was also accompanied by Lamar, another customer friendly tech. You should be commended for your training and customer service philosophies. This level of service only works when it starts with the owners, then the rest of the team buys in! Impressive company! Michael Holmes
I would just like to take the time out of my day to personally thank Masco Appliance for a wonderful job done on my Washing Machine. From the time i called into the company till my job was complete I was given nothing but excellent service. I wish there were more companys out there like Masco. Thanks again Mary
I have never been in such a large store, wow what a selection of electronics. The only problem is that they are extremely under staffed when its busy and you can almost never get anyone over at the computer department. Otherwise I usually get a great price and use the geek squad warranty which is great.
Masco Appliance is now my only company. I had a fridge that was not getting cold and I had another company to my home that had no idea what they were doing. So I called Masco they sent a technician to my home that day and were able to fix it while they were at my home. BEST APPLIANCE COMPANY AROUND.