My new KitchenAid refrigerator and stove had problems when they were delivered. The doors on the side-by-side refrigerator were not even and looked awful. The freezer door was more than an inch higher at the top than the refrigerator door. Also, the refrigerator door handle had several scratches on it. As for the stove, the warming drawer on the bottom did not fit correctly. The company I bought the appliances from said they could not fix the problems and told me to call an authorized KitchenAid repair service. (In fact, they told me that I'd have to live with the uneven refrigerator doors because that's how KitchenAid side by sides came.) Luckily, I called Masco. The Masco repair person fixed the uneven doors in what seemed like less than a minute. He then ordered a new door handle and a new warming drawer. About two weeks later, the repair person returned with the new door handle and warming drawer. He installed the unscratched handle in a few seconds. However, the new warming drawer still did not fit right. I didn't notice it, but he did. He graciously said that he'd order another one. He did, and then came back in another two weeks with a perfect drawer. Thank you, Masco, for your excellent, honest, and courteous service. I will definitely recommend you to my friends. Gerry J.
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A friend had recommended Masco to me to help me with an A/C issue I was having (in September, no less!) and I almost didn't call this company after some of the reviews i read. After seeing how the owner responded to them, and knowing how some people can be difficult, plus with my friends recommendation, I decided to give them a try. I had an excellent experience with Masco. Monty (I think a supervisor with the A/C repair department) was extremely friendly, and communicative, and was trying to get his guys to my home very quickly, and at a time that was convenient for me. He even called to keep me in the loop with their arrival time. They arrived as promised, and were friendly, helpful, and made suggestions on how I can save money. I know some people are hard to satisfy, and also know there are people that post false reports, just to be mean. Masco is a very good company, competitively priced, and honorable. I highly recommend them.
I have had my WPL washer for 3 years. When I got an error code on the machine and it just stopped spining I didn't know who to call. I called Masco Appliance to come a look at it. The customer service I received when I called was great everyone was so helpful and nice. When Robert came out to look at the washer he knew just what needed to be done after a few minutes. He ordered me the part that was needed the very next day. The part took a few days to be shipped and as soon as the part came in, the office called me and set up an appointment for Robert to come back to install it the very next day. I will never trust any of my appliances to any other company from now on. Masco made me one happy customer!!!