I ordered my son's first birthday from this location in 2006. It was the best tasting and freshest cake I have ever had, the buttercream frosting and the strawberry filling was all the rave at my son's party everyone complimented the cake and asked me where I got it. It was a little over priced but I think it is worth it. The customer service needs a little work, the girls there rush customers into their order. Don't know about the other bad reviews here, if it tasted stale I would have returned a chunk of it back to the bakery and requested some money be returned. For the price paid..it should be fresh and moist.
Everyone told us as we are planning our trip to New York that we had to go here. We were warned about long lines. We ended up not really waiting very long even though it looked like we would. The man working the front desk was rather rude. He didn't seem to really like his job. I tried the frozen hot chocolate. It was pretty good. The rest of my family got different desserts. Everyone enjoyed what they ate but didn't think there was anything extra special to it.... Especially for what it cost! We've been there and done that. But probably wouldn't go back when we return to New York!
Well if you can get past the wait in this place you'll be in good hands. The food here is delicious, but I found it hard to concentrate on my dinner with the fumes of melted milk chocolate. I can see why people end up coming here for just dessert and skipping dinner all together. The dessert selection is probably more than one person can handle! I would say make sure you come here with two empty stomachs ready to delve in deep! I rate this place an A+ on their desserts, and the service could improve. The wait time was something ridiculous like an hour just to be seated.