I went in there with my 5 year old sun to see if they could work on an air pistol that I have had for many years, my grandfather had it when he was younger. I waited 20 minutes as the owner was standing there telling some story to his buddy and not really caring that he had 2-3 customers waiting on him. After his wife asked if I had been help, owner still never acknowledged me, I told her what I was looking for, and then all of a sudden he spoke up and said some negative remarks to m...view morey son about the way he was holding the air pistol, while he was looking at someone’s hand gun and swinging it all over the place! Again, it was clearly noticeable that it was not a working pistol, as I had it apart and my son had the handle. He finally got to his point that he didn't do that kind of work. His business must be good because he doesn't care anything about his customers, or possible future customers. I wouldn't do business with him just for that reason!!view less
- BBB Rating:
In a world where customer service is amiss, the small business owners usually stand apart. That was not the case at Active Arms today. I went there to find some reloading supplies and they had the kit I wanted for $389. Bruce the owner asked me if I wanted it and when I told him I had found it at Sportsman's Warehouse for $50 less, I was sarcastically told to go buy it over there and I could ask them for their advice because they were so, ""knowledgeable"" about firearms but not t...view moreo bother asking him if I did get it over there.
In summary, for a small private business, the people at Active Arms seemed to care more about their pride then about customer service. I went in because I heard Bruce knew his stuff but instead, was met with an arrogant prideful, better than thou attitude. Rest assured, I will never do business there again.view less