When you a need cab don't call. I call a hour in advance to get to work on time. They show up 20 mins late making late for work. Then I get written up. Not fair. Cab drivers have told me that the dispatcher never told them till they were already 15 mins late or that the dispatcher will send them on a call when the cab is in route to pick me up. One dispatcher is very rude and impersonable
Brown Cab Taxi and Shared Ride Service
- General Info:
- Open 7 Days
- Extra Phones:
Phone: (920) 568-8888
Phone: (920) 563-9188
absolutely TERRIBLE service! The lady that answeres the phone during the day is possibly the rudest person I've had to interact with. She literally HUNG UP on me right after her emphasized "sigh, an wow". I stood outside from the moment I called, waiting for my ride for exactly 1 hour. Turns out she blew me off an I'm now 45 minutes late for work. She threw away a years perfect attendance an ALOT of my hard work in the trash.
The dispatcher during the day is rude and as a customer, I am the reason why you have a job and I do not deserve to be treated like she did, I will never use this company again, I would rather freeze in the Wisconsin weather than have to talk to me like she is better than me and I am nothing and have her hang up on me, and then had to wait an hour and a half for the cab to pick me up
The lady on the phone when you call is one of the rudest people I have ever met. They kept me and my kids waiting at the grocery store for them for over 2 hours. Don't bother calling ahead for time calls there always at least an half n hour to an hour late.
RUDE! DO NOT RECOMMEND.
I can't say anything for the cabbies, but the operator needs training. Right away from even the 'greeting' the tone was horrible and unhappy. I simply called for an estimate as to how much a ride would cost and how long it would take before a cabbie could respond. She then asked where and when I started to give the address she interrupted to ask the city just as I was finishing the address with the City name. When I asked how long it would be, she said the...view more driver was out with a ride currently. When I asked how long again, she said that she had other calls on the line and needed to put my order in NOW if I wanted it. I asked if it was going to take longer than 30 minutes and she hung up on me!view less
I only gave this one star because you can't give zero. This is ridiculous. Cabs are supposed to be available in emergencies, but when you call Brown Cab for a much needed ride in the middle of the night all you get is a voice recording that says you should call be during "normal business hours" and then those hours are not even listed and you are hung up on. Worst part: when you go to their website it says "Our offices never close. Our dispatchers are available to take c...view morealls 24/7." I literally just copy and pasted that right off their website. Utterly ridiculous. This place should be shut down. I am so fumingly angry I will make sure to tell everyone I know to NEVER use this cab service. EVER! I hope the people who run this read this review and know that they have FAILED and that if they continue to do so they will never be a real business.view less