Brown Cab Service-Jefferson
- BBB Rating:
- General Info:
- Open 7 Days
- Extra Phones:
Phone: (920) 568-8888
Phone: (920) 563-9188
When you a need cab don't call. I call a hour in advance to get to work on time. They show up 20 mins late making late for work. Then I get written up. Not fair. Cab drivers have told me that the dispatcher never told them till they were already 15 mins late or that the dispatcher will send them on a call when the cab is in route to pick me up. One dispatcher is very rude and impersonable
absolutely TERRIBLE service! The lady that answeres the phone during the day is possibly the rudest person I've had to interact with. She literally HUNG UP on me right after her emphasized "sigh, an wow". I stood outside from the moment I called, waiting for my ride for exactly 1 hour. Turns out she blew me off an I'm now 45 minutes late for work. She threw away a years perfect attendance an ALOT of my hard work in the trash.
The dispatcher during the day is rude and as a customer, I am the reason why you have a job and I do not deserve to be treated like she did, I will never use this company again, I would rather freeze in the Wisconsin weather than have to talk to me like she is better than me and I am nothing and have her hang up on me, and then had to wait an hour and a half for the cab to pick me up
RUDE! DO NOT RECOMMEND.
I can't say anything for the cabbies, but the operator needs training. Right away from even the 'greeting' the tone was horrible and unhappy. I simply called for an estimate as to how much a ride would cost and how long it would take before a cabbie could respond. She then asked where and when I started to give the address she interrupted to ask the city just as I was finishing the address with the City name. When I asked how long it would be, she said the driver was out with a ride currently. When I asked how long again, she said that she had other calls on the line and needed to put my order in NOW if I wanted it. I asked if it was going to take longer than 30 minutes and she hung up on me!